Assessor Resource

TLIE3021
Work and communicate effectively with others

Assessment tool

Version 1.0
Issue Date: May 2024


This unit involves the skills and knowledge required to work and communicate effectively with others in accordance with relevant regulations and workplace procedures.

It includes communicating effectively to achieve required outcomes, working with others, communicating using technology, operating a communications system effectively, using appropriate communications protocols when using a system, and maintaining operational status of communications equipment.

Work is performed under some supervision, generally within a team environment. It involves the application of established communications principles and practice.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:

applying relevant workplace procedures

communicating effectively in different workplace situations and when using communications equipment

contributing actively to achieving workplace outcomes

identifying and using required communications technology in accordance with workplace procedures

identifying job hazards and taking required action to minimise, control or eliminate identified hazards

implementing contingency plans

modifying activities depending on operational contingencies, risk situations and environments

monitoring work activities in terms of planned schedule

operating, adapting to, and monitoring communications equipment and taking appropriate actions, as required, in accordance with operational procedures

planning own communication style and identifying improvements

reading and interpreting relevant instructions and procedures

reporting and/or recording and/or rectifying identified problems, faults or malfunctions promptly in accordance with workplace procedures

working systematically with required attention to detail without damage to equipment.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:

communications techniques including barriers to effective communication and how to overcome them

features of various communications systems

instructions, procedures, information and signs relevant to working with others as a team

minor routine maintenance procedures for communications equipment

pre-operational checks for communications systems and equipment

procedures for promptly reporting and/or rectifying identified misunderstandings and problems, and appropriate ways of dealing with them in accordance with workplace procedures

protocols and procedures for communicating with others using relevant communications technology

relevant work health and safety (WHS)/occupational health and safety (OHS) responsibilities

techniques for communicating effectively with customers with specific needs

typical problems that may occur when using communications systems, and appropriate action and solutions.

Assessors must hold credentials specified within the Standards for Registered Training Organisations current at the time of assessment.

Assessment must satisfy the Principles of Assessment and Rules of Evidence and all regulatory requirements included within the Standards for Registered Training Organisations current at the time of assessment.

Assessment must occur in workplace operational situations or, where this is not available, in simulated workplace operational situations that replicate workplace conditions.

Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate.

Resources for assessment must include:

a range of relevant exercises, case studies and/or simulations

relevant and appropriate materials, tools, equipment and personal protective equipment (PPE) currently used in industry

applicable documentation, including workplace procedures, regulations, codes of practice and operation manuals.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:

applying relevant workplace procedures

communicating effectively in different workplace situations and when using communications equipment

contributing actively to achieving workplace outcomes

identifying and using required communications technology in accordance with workplace procedures

identifying job hazards and taking required action to minimise, control or eliminate identified hazards

implementing contingency plans

modifying activities depending on operational contingencies, risk situations and environments

monitoring work activities in terms of planned schedule

operating, adapting to, and monitoring communications equipment and taking appropriate actions, as required, in accordance with operational procedures

planning own communication style and identifying improvements

reading and interpreting relevant instructions and procedures

reporting and/or recording and/or rectifying identified problems, faults or malfunctions promptly in accordance with workplace procedures

working systematically with required attention to detail without damage to equipment.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:

communications techniques including barriers to effective communication and how to overcome them

features of various communications systems

instructions, procedures, information and signs relevant to working with others as a team

minor routine maintenance procedures for communications equipment

pre-operational checks for communications systems and equipment

procedures for promptly reporting and/or rectifying identified misunderstandings and problems, and appropriate ways of dealing with them in accordance with workplace procedures

protocols and procedures for communicating with others using relevant communications technology

relevant work health and safety (WHS)/occupational health and safety (OHS) responsibilities

techniques for communicating effectively with customers with specific needs

typical problems that may occur when using communications systems, and appropriate action and solutions.

Assessors must hold credentials specified within the Standards for Registered Training Organisations current at the time of assessment.

Assessment must satisfy the Principles of Assessment and Rules of Evidence and all regulatory requirements included within the Standards for Registered Training Organisations current at the time of assessment.

Assessment must occur in workplace operational situations or, where this is not available, in simulated workplace operational situations that replicate workplace conditions.

Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate.

Resources for assessment must include:

a range of relevant exercises, case studies and/or simulations

relevant and appropriate materials, tools, equipment and personal protective equipment (PPE) currently used in industry

applicable documentation, including workplace procedures, regulations, codes of practice and operation manuals.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

Forms

Assessment Cover Sheet

TLIE3021 - Work and communicate effectively with others
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

TLIE3021 - Work and communicate effectively with others

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: